Question 1

What is the exact name and address of the hotel?

Accepted Answer

Our hotel is called Demänová Rezort and is located at Demänovská cesta 584, 031 01 Liptovský Mikuláš - Demänová.

Question 2

What are the contact details for the reception?

Accepted Answer

You can contact the reception by phone at +421 918 929 444 or by email at recepcia@demanovarezort.sk.

Question 3

What is the 'Experience Package for FREE'?

Accepted Answer

The FREE Experience Package is included with bookings via our website and usually includes access to wellness and fitness, FUN Center (3D maze, trampolines), Kids Zone, animation programs, Aqua FUN access in summer, and a skipass in winter.

Question 4

Is free parking available at the resort?

Accepted Answer

Yes, parking for guests is available free of charge within the Demänová Rezort premises.

Question 5

Is Wi-Fi available throughout the property?

Accepted Answer

Yes, free Wi-Fi is available throughout the resort and in all accommodation units.

Question 6

What types of accommodation do you offer?

Accepted Answer

We offer a wide range of accommodation from cozy Smart and Relax apartments, through maisonette and loft apartments, to detached Wellness cottages DeLuxe with a sauna and luxury villas with a whirlpool. Caravan sites are also available.

Question 7

Are the apartments equipped with a kitchenette?

Accepted Answer

Yes, almost all our apartments and cottages have a fully equipped kitchenette with a fridge, microwave, and basic kitchenware.

Question 8

Do you offer accommodation suitable for large groups or families?

Accepted Answer

Yes, for larger groups, the Family Inn apartments (capacity up to 11 people), Deluxe Loft apartments, or Villa Luxury with a whirlpool, which can accommodate up to 12 people, are ideal.

Question 9

Can I stay with a dog or another pet?

Accepted Answer

Yes, we are a pet-friendly resort. Staying with a dog up to 20 kg is possible in Relax, Comfort, Superior, Deluxe, and Wellness cottage categories for a fee of 20 € / night. Larger breeds must be consulted in advance.

Question 10

Where are breakfast and dinner served?

Accepted Answer

Breakfast and dinner are served in the main restaurant PINUS directly within the resort premises.

Question 11

What are the dining options at the resort?

Accepted Answer

We offer breakfast and dinner in the form of rich buffet tables (all you can eat). Full board extra packages are also available as part of special offers.

Question 12

Is there another restaurant in the resort besides PINUS?

Accepted Answer

Yes, besides the PINUS restaurant, you can also find the Indian restaurant Safran, which offers exotic flavors and a traditional Indian menu.

Question 13

What does the wellness center include?

Accepted Answer

Our wellness center offers indoor and outdoor saunas, a whirlpool, and a relaxation room. For an exclusive experience, you can book the VIP SKY Wellness.

Question 14

Do you offer massages? What are the prices?

Accepted Answer

Yes, we offer classical, relaxing, Thai, and Indian massages. Prices start at 32 € for a 20-minute classical massage.

Question 15

What is VIP SKY WELLNESS?

Accepted Answer

It is a private wellness for 1 hour for 2-10 people. It includes an infra and Finnish sauna, an outdoor whirlpool with a view, a cooling tub, prosecco, and fruit. The price is 200 €.

Question 16

What attractions are there for children in the resort?

Accepted Answer

Children can enjoy the FUN Center with a 3D maze and trampolines, Kids Zone with climbing frames, the Aqua FUN summer aquapark, and regular animation programs with mascots.

Question 17

Is there a pool open in summer?

Accepted Answer

Yes, during the summer season, we operate the outdoor Aqua FUN aquapark with two pools and inflatable slides.

Question 18

Do you have your own ski resort on-site?

Accepted Answer

Yes, the SKI center Demänová is located directly within the resort, making it ideal for beginners and families. Guests often have a skipass included in the price of their stay.

Question 19

What other winter activities do you offer?

Accepted Answer

In addition to skiing, we offer snowtubing, an ice rink directly in the resort, a cross-country skiing track, and a dedicated sledding zone for children.

Question 20

Is it possible to rent ski equipment at the resort?

Accepted Answer

Yes, the SMILE rental is located in the resort, where you can rent ski equipment and e-bikes with a discount for staying guests.

Question 21

Do you provide discounts for nearby attractions?

Accepted Answer

Yes, our guests can take advantage of discounts on MaraFUN water attractions or a cruise on the Mária Boat on Liptovská Mara.

Question 22

What are the options for corporate events?

Accepted Answer

We provide conference spaces (capacity 60-90 people), technical support, teambuilding activities, and accommodation for corporate clients.

Question 23

Do you offer gift vouchers?

Accepted Answer

Yes, we offer value vouchers from 20 € to 300 € (for PINUS, Safran restaurants or accommodation) as well as specific stay vouchers.

Question 24

Is it possible to order a baby cot?

Accepted Answer

Yes, you can rent a baby cot for 2 € for the entire stay. We recommend booking it in advance.

Question 25

What other baby equipment can I rent?

Accepted Answer

We have stair gates (4 €), potties (2 €), toilet seat reducers (2 €), baby bathtubs (3 €), and high chairs (3 €) available.

Question 26

Where is the nearest Skibus stop?

Accepted Answer

The free skibus stop to the Jasná resort is located just a few meters from the resort entrance.

Question 27

Do you offer an airport transfer?

Accepted Answer

Yes, we provide transfers to and from Poprad airport for 35 € per adult and 25 € per child.

Question 28

Is there a grocery store available at the resort?

Accepted Answer

Yes, directly in the resort, there is a Kriváň shop where you can buy fresh sourdough bread, cheese products, and souvenirs with a 10% discount for guests.

Question 29

Is it possible to organize a family celebration or wedding at the resort?

Accepted Answer

Yes, we provide spaces for celebrations up to 90 people, full catering, and accommodation for guests.

Question 30

What is 'Date with Alpacas'?

Accepted Answer

It is a special experience that includes feeding alpacas in an enclosure with a guide and commentary. It is usually part of selected stay packages.

Question 31

Are there balconies in the Smart Family apartments?

Accepted Answer

Standard Smart Family apartments do not have a balcony (they only have a French window), but we also offer a 'Smart Family Apartment with balcony' version.

Question 32

Which apartments have a mountain view?

Accepted Answer

Mountain views are offered, for example, by Plus, Smart Family with balcony, Smart Horizon, Relax Loft, View, Family View, Horizon Loft, and several others.

Question 33

Do the apartments have air conditioning?

Accepted Answer

Air conditioning is provided in newer apartment types such as Relax Horizon, Family Horizon, Horizon, Horizon Loft, and Family Suite.

Question 34

What is included in the equipment of 'Villa Luxury'?

Accepted Answer

Villa Luxury has 3 bedrooms, a living room, 2 bathrooms, an equipped kitchen, a washing machine, and a private whirlpool on the terrace.

Question 35

Is there an accommodation option for caravans?

Accepted Answer

Yes, we have 4 caravan sites with electricity and water connections and a disposal station directly in the resort.

Question 36

What are the cancellation policies for a non-refundable stay?

Accepted Answer

For packages marked 'Non-refundable', it is not possible to cancel or change the reservation without losing 100% of the stay price.

Question 37

Where can I buy a fruit package?

Accepted Answer

A fruit package (1500g fruit mix) can be ordered as an additional service to your stay for 15 €.

Question 38

What types of Thai massages are available?

Accepted Answer

We offer traditional Thai massage, oil Thai massage, herbal compress massage, and Bali massage in various durations.

Question 39

Do I need to bring my own clothes for a Thai massage?

Accepted Answer

No, for a traditional Thai massage, special comfortable loose clothing will be provided directly at our place.

Question 40

What does 'Gastro Package - Menu 1' include?

Accepted Answer

It includes sausage, frankfurters, chicken skewer, halloumi, vegetables, side dishes, and a 24-hour grill rental for 2 people. The price is 39.90 €.

Question 41

Do you offer a vegetarian BBQ menu?

Accepted Answer

Yes, 'Menu 2 (Veggie)' includes halloumi, a vegetable skewer, vegetarian frankfurters, seitan for grilling, and side dishes including the grill.

Question 42

Can a bouquet of flowers be ordered at the resort?

Accepted Answer

Yes, we offer a small bouquet for 35 € or a large bouquet for 55 €, tailored to your occasion.

Question 43

What is part of the equipment of the Wellness Cottage DeLuxe?

Accepted Answer

The cottage has its own sauna, a whirlpool on the terrace, a fireplace, an equipped kitchen, and a washing machine. It provides complete privacy.

Question 44

Can I order breakfast for only one day of my stay?

Accepted Answer

No, breakfast (and dinner) can only be ordered for the entire stay for all persons in the reservation.

Question 45

Are towels and shampoo available in the apartments?

Accepted Answer

Yes, towels, toilet paper, and depending on the room type, shampoo or body soap are standard equipment.

Question 46

Do Loft-type apartments have two floors?

Accepted Answer

Yes, apartments marked as Loft (e.g., Standard Loft, Relax Loft, Horizon Loft) are two-story studios.

Question 47

Which apartment is the largest?

Accepted Answer

The largest area is in the Deluxe Loft Apartment (92 m2), while the highest capacity is offered by the Family Inn Apartment (up to 11 people). Villa Luxury has 105 m2.

Question 48

Is there a summer cinema in the resort?

Accepted Answer

Yes, during the summer, we screen family movies several times a week in our magical summer cinema under the starry sky.

Demänová rezortreservation system

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Accommodation in a COTTAGE for up to 4 people for 2 nights with breakfast, with limited validity

Accommodation in a COTTAGE for up to 4 people for 2 nights with breakfast, with limited validity